Support
ieTalk Support and Safety Contact
Use this page for product support, abuse reports, account appeals, deletion requests, privacy questions, and security concerns during the IETalk beta.
Document information
Operator: 班侣（上海）科技有限公司
Last updated: 2026-06-01
Support email: workmate923@163.com
What to send us
Clear context helps us respond faster and avoid back-and-forth during the beta.
- For product issues, include your account, browser, device, page, time, and steps to reproduce.
- For abuse reports, include the account or conversation involved, approximate time, screenshots if available, and why it is harmful.
- For account appeals, explain what happened and why you believe the restriction should be reviewed.
Safety handling
We prioritize issues involving account compromise, harassment, illegal content, malicious files, service abuse, and user safety.
- We may restrict accounts or content while reviewing safety reports.
- We may preserve limited records when needed for abuse prevention, legal compliance, or dispute handling.
- Security concerns can be sent to the same support email until a dedicated security address is launched.